Before access delivery
If payment was completed but the license, installer, or access has not yet been delivered, the buyer may request order cancellation and a refund.
Legal information
Refund and cancellation
Rules for requesting a refund for the digital 30-day Pro license before and after access delivery or activation.
Before activation
If access was delivered but the license was not activated and the product was not actually used, the refund is reviewed upon request with regard to the order circumstances.
After activation
After successful activation of the digital license, refunds are generally not provided, except where a material technical product issue is confirmed and cannot be resolved by support within a reasonable time.
What is not a refund reason
Lack of third-party AI provider API keys, costs charged by those providers, or restrictions imposed by third-party services are not by themselves a defect of the AI Orchestra license.
How to request a refund
Email support with the order number, account e-mail, payment date, activation status, and a short description of the refund reason.
Request review
The request is reviewed after checking the payment, access delivery, activation status, and described issue. The response is sent to the buyer’s e-mail.
Refund payment
If the refund is approved, funds are returned through an available payment channel or an agreed procedure applicable to the specific order.